In the world of business, technology has evolved into a necessity when it comes to day-to-day operations. For some business leaders, keeping on top of technology changes is exciting. But for most, this can be overwhelming and actually pulls you away from your core business operations. Engaging in IT Support Services Melbourne is a great way to allow an external team to handle one of the most important aspects of your business – your IT. Using a trusted Managed IT Support company can provide your business with better value and support than using an in-house full time IT employee. So, let’s have a look into what makes up a quality IT Support service that you can trust.

What we’ll cover in this article is:


What is Outsourced IT Support?

Deciding to use Outsourced IT Support can be one of the best decisions that you can make to update and maintain your business’ IT and Network systems. It allows you to partner with a trusted IT Managed Services provider (MSP) to handle all your business’ IT requirements. A reliable MSP can help keep your business up-to-date with the latest technology, while allowing you to stay competitive within a challenging business environment. Using remote IT support can also help your business to reasonably cut back on expenses for in-house IT support costs. Instead, your team can focus on more critical tasks like strategic and corporate planning, while the outsourcing system support can deal with everyday menial tasks in helping your IT network run smoothly.

Using remote IT support can also help your business to reasonably cut back on expenses for in-house IT support costs


Benefits of Remote IT Support

A lot of IT issues can actually be resolved over the phone with the help of an expert. However, if required, remote IT Support in Melbourne allows our IT engineers to securely connect to your IT network. Doing this, the technician can access your employees computer as if they had it right in front of them. Remote IT support is a fast, effective, and safe way for your employees to overcome technology issues and get on with their work. Business IT Support MelbourneBusinesses who access remote support can enjoy the benefits of improved customer satisfaction, quicker turnaround times and reduced operation costs. Remote (or virtual IT support) can be used for the day-to-day support for your employees including:

  • IT helpdesk support for staff
  • Network printers not connecting
  • Remotely diagnose faulty network equipment
  • Software support, including Office 365
  • Phone and VoIP support
  • Network security checks and breach controls

The benefits of adopting remote IT support for your business can include:

Faster Response Times

Don’t be stuck waiting for a tech support employee who only works onsite one or two days a week. Using remote IT support services, your employees can benefit from faster response times, so they can get on with their work sooner.

Reduced Operation Costs

If you’re a small to medium sized business in Melbourne, cost is an important factor in the growth and success of your business. When you engage with remote IT services, you are able to better control your ongoing IT expenses. This is a much more flexible and cost-effective solution than hiring an in-house technician.

Boost Staff Productivity

Whether your staff work at home or in an office, there are already many distractions that can take them away from their daily tasks. Having an inefficient tech setup, or a poorly functioning IT solution, can cost your staff’s productivity and the quality of their work output. Giving your staff access to a reliable remote Melbourne IT support service can help keep them on track.

Gain Access to Expert Technicians

If you’ve found yourself trying to keep up with technology changes, and implementing IT solutions by yourself, you’re probably feeling overwhelmed and frustrated right now! Leverage the knowledge and the innovative technologies that our expert engineers can bring to your business. We ensure that the IT configurations of your business are set up in the most cost effective and streamlined way possible to allow your business operations to run at its best.


Onsite vs. Offsite IT Support

There are some MSP’s who only provide onsite support, or only provide offsite support for their clients. At Discover, we believe in delivering a holistic IT solution for your business, which includes the flexibility of both onsite and offsite support as needed. IT support should never be a one-size-fits-all solution. There are times when offsite support is needed to deal with physical issues in person, and times when your business just needs day-to-day remote support. Flexible IT management combines the two, and allows your business to be supported in the most time and cost effective way possible. Our onsite support services can be used when your business experiences:

  • Installation of new hardware and equipment
  • Scheduled IT maintenance
  • Any emergency issues that require in person support

Offsite support provides your business with remote IT support services including:

  • Minor IT support issues via helpdesk support
  • Ongoing network support
  • Onboarding IT setup for new employees
  • Give and revoke user access
  • Customise settings and user access
  • Cloud IT Services

To provide you with peace of mind, Discover offers flexible pricing so that the costs of running your business’ IT requirements can scale as your business grows. You won’t be left with any excessive callout fees when onsite support is needed. Our support engineers deliver fast response times to help with any emergency IT issues.


Why would your business benefit from Discover’s Outsourced IT Support?

If you’re a small to medium sized business in Melbourne, then partnering with Discover is a great way to ensure your business IT requirements are supported by a local and trustworthy MSP. Our expert team can provide your business with both onsite and remote IT support whenever and wherever your business needs it. We support you with your IT Services so you can focus on growing your business.

Outsourced IT Support MelbourneHere are some other ways your business can benefit from Discover’s Outsourced IT Support:

  • Maintain focus on your core business operations
  • Alleviate workload for your employees
  • Control your IT and labour costs
  • Get help from experienced, qualified, trained, and certified IT professionals
  • Gain access to the latest in technology
  • Increased efficiency of your daily operations
  • Enhance security and lower the risk of cyber threats to your business

Has your business ever experienced:

Have you or your team ever experienced any of the following when it comes to the running of your business’ operations:

  • Had compromised email or cloud accounts from a security breach?
  • Felt like your current IT support doesn’t care or understand your business needs?
  • The thought of transitioning to cloud services stresses you out?
  • Your business is growing rapidly and you are looking for a third-party service to help with the transition?
  • Have you and/or your staff been doing the IT yourselves?

Virtual IT Support Services Melbourne can help you manage your network goals while providing expertise beyond what your current staff can offer. Not only do you get access to a highly-skilled team of professionals, but it may actually save you money.


What Makes Discover Stand Out in Outsourced IT Support?

If you’re considering outsourcing your business’ IT support, then the next step is to find yourself a trusted MSP. The right provider is able to give you quality service, and peace of mind, that your business IT is operating safely and effectively. It’s important to choose an MSP that will align with your specific business goals and needs. Some points to consider when choosing a trusted MSP provider includes:

  • How long has the MSP been in business?
  • Where are they located?
  • Do they offer a variety of IT support solutions?

With over 20 years of experience serving small business IT Support across Melbourne, Discover is a locally-based MSP provider who aims to identify problem areas before they hurt your business. We make sound recommendations on your specific business’ IT requirements. At Discover, we pride ourselves on our 3 key differences:

  1. Accessibility
  2. Proactive solutions
  3. Predictable support costs

Our Mount Waverley Managed IT Services team of expert consultants support a wide range of businesses like yours across Melbourne’s Eastern Suburbs.


Partnering with Discover IT Support Services Melbourne

Don’t wait until you already have an issue before you engage with a Managed Service Provider. Having the right Melbourne IT Support Team on your side is a great way to help save your business time and resources. Take the stress of IT and updated technology off your hands, so you can focus on what you do best. If you’re looking to partner with an MSP – then make sure you choose one who gives you peace of mind, adopts a people-first approach, and who actually cares about the technology of your business success. If you’d like to find out how Discover can help you make the most of your technology with personalised service, book in for a free Discovery Session now.