Managed Service Provider

Focus on growing your business, while we handle your IT.

Managed Service
Provider

IT
Support

Cloud
Services

Security
Management

Hardware &
Software

Voice &
Internet

Managed Service Provider Melbourne

Don’t let IT issues slow down your business. Partnering with a reliable Managed Service Provider in Melbourne can keep your IT operations running smoothly so that you can focus on what’s most important – your business.

Discover’s Managed IT Services helps to take care of the ongoing support and management of your technology. We provide the best tools and configuration to keep your technology running at it’s best with minimal disruptions to your daily business operations. With 20 years of experience – we are quick adapters to change. All our solutions are scalable so it can evolve as your business grows, or when your business needs change.

Whether your business has 5 people or 50, our Managed IT Services ensures your business infrastructure remains secure, reliable and performing at its best at all times.

How IT Managed Services Can Benefit Your Business

Through strategic IT consulting, your business needs always come first. Our expert team of IT engineers work with you to provide the right technology, security, and network connections to keep your business operating at its prime.

As a premium Managed Service Provider in Melbourne, our Managed IT Solutions can provide your business with benefits including:

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Predictable IT services costs

Rather than being forced into a one-size-fits-all module, our tailored plans ensure you get the support your business actually needs. Know your IT costs upfront so your business budget remains in-tact and you can stick with your financial goals.
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Melbourne-based IT services

All our consultants are based in Melbourne, so your business has quick access to our support team when needed. You and your team can enjoy fast and reliable IT support so that they can get on with the day, and keep their productivity high.
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Security of Client and Business Data

The ability for businesses to adhere to strict data compliance is essential. Our Managed IT Solutions ensures that the data of your business and your clients remain safe and secure at all times. We provide you with regular monitoring and updates to stay ahead of any threats.
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Access to Premium Technology

As your business grows, so should your technology. We partner with the best vendors and provide your business with the latest technologies available so you’ll never be left behind.
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Ongoing Monitoring for IT Health

Your business tech setup should never be left stagnant. It’s important for ongoing monitoring and maintenance of your IT to ensure your business can keep operating at its peak.

Why Choose Discover For Your Managed IT Services

At Discover, we’ve had 20 years of providing businesses across the eastern suburbs of Melbourne with premium managed IT Services. We pair your business with the best network infrastructure, hardware, data security and support. Here’s just a glimpse of what you get when you partner with us:

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Tailored IT Services for your Business

Every business is unique, and so should be your Managed IT Services. We don’t believe in a one-size-fits-all approach. Our expert team works individually with you to ensure we deliver a tech service that allows your business to run seamlessly.

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Expert Team of Engineers

Rather than enduring the cost and training of hiring new staff, simplify your IT management by using our support team to keep your business operations running smoothly.

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24/7 Monitoring, 365 Days a Year

Technology never sleeps! We offer 24/7 monitoring and management of your IT environment, so that you can be sure your business is operating anytime with minimal disruptions.

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No Hidden Costs

Never be caught out with unexpected costs or fees. Our fixed price billing ensures you always know what’s ahead when it comes to supporting your IT solutions.

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Regular Maintenance and Reviews

We meet with you regularly to keep you up to date with your network and systems. Our ongoing maintenance ensures your data remains safe and accessible.

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IT Equipment Support

Our IT support team is here to help you diagnose, repair, or replace IT equipment so that your staff can keep their daily operations going with minimal disruptions.

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Reliable Network Connections

Our IT providers are based here in Melbourne. So you can be sure your internet and communications network are running at their best and supported locally.

Request A Free IT Discovery Session

Like to see if we can manage your IT headaches, so you can focus on growing your business?

Managed Service Provider Frequently Asked Questions

What does a Managed Service Provider Do?

A Managed Service Provider (MSP) is an outside provider for the management and monitoring of a business’s IT infrastructure. The MSP installs, maintains and updates its software components, performs backups or disaster recoveries as necessary, does performance tuning of servers/applications as required. Additionally an MSP provides service-desk support for your staff, available 24×7.

What Size of Business is Best Suited for Managed IT Services?

Smaller sized (and single-location businesses) can benefit from using MSP services. Managed Services are cost effective and provide a real benefit to smaller companies who cannot afford an in-house IT staff or systems administrator.

If your business is medium-sized, with limited IT expertise, then using a trusted Managed Service Provider will add a valuable resource to your team. MSPs can provide Managed IT Services for multiple business units without increasing IT staff or hiring specific Managed Services skills.

Larger sized businesses such as mid-sized and enterprise organizations can greatly benefit from Managed Services. The Managed Service Provider helps the organization use its limited IT resources in the most cost effective manner because the wide range of MSP services can cover all aspects of the business. Managed Service Providers allow larger businesses to use their limited IT expertise where needed, while the MSP can take care of the rest.

What is the difference between a Managed Service Provider and Outsourcing?

Managed Services are when a MSP manages (or takes care of) a customer’s IT infrastructure in a more strategic capacity. Managed Services could include maintaining the hardware that makes up the customers’ IT infrastructure, ensuring that the customers’ software is working correctly, and making sure that there are no security holes in your internal network.

Outsourcing, on the other hand, is a Managed Service Provider taking care of only a specific IT task for your business. This could be anything from installing or maintaining hardware and software to Managed Service provider handling customer IT support.

What Should I Look for When Choosing an IT Managed Service Provider?

IT Managed Services Providers must fit within the budget of your organisation and meet your specific business needs. Some businesses may just need quality on site and remote storage, whilst other businesses will need this as well as rigorous IT Security Services and specialised support for their software and hardware. The Managed Service Provider should be able to provide references of other satisfied customers, and show how their Managed Services are cost effective compared to using in-house support staff.

MSPs should also offer you real-time performance monitoring services that can demonstrate performance improvements on systems monitored by them. Managed Service Providers are expected to have a Managed Services Agreement, which specifies the service level(s) that will be provided by them for your business.

Why do I need an IT Managed Service Provider?

Most Managed Services Providers offer Managed IT service plans that provide you with an extra set of hands to keep your business technology solutions running smoothly.

At Discover, our job is to focus on everything that’s not an employee or customer of yours. We can manage all your technology-related problems and concerns, while giving you the freedom to focus on growing your business. Managed Services eliminates the stress of keeping up with technology and allows you to grow your business, knowing that everything is in good hands.

What are some common Managed Services?

As a Managed Service Provider, Melbourne based Discover offer a range of Managed Services including:

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