IT Support Services

Keep your business running smoothly with our IT Support team on your side.

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Business IT Support Services Melbourne

End-user IT Support should never be a one-size-fits-all. Choose a company that takes a holistic approach to all your business IT needs. Whether you need us to visit on-site or we can help you remotely, our dedicated team is ready to respond to your technology request each and every day. Discover have over 20 years experience in assisting businesses with their IT support throughout the eastern suburbs of Melbourne.

Help improve your business operations without the cost of hiring new staff. Our experienced team of IT engineers are here to help keep your day-to-day tech environment operating smoothly. We provide support for your tech devices, network operations, cloud environment, and IT troubleshooting helpdesk.

How IT Support Can Benefit Your Business

Let your business benefit from a range of IT Support and Services that are either onsite or remote to your business. Our Melbourne IT Support team provides you with fast, responsive and helpful solutions to your tech requests.

Let Discover look after your IT Systems so that you can focus on the day-to-day running of your business. Our dedicated support team are easy to connect with, so you can trust that your network and staff are in good hands with experts who know what they’re doing.

We offer fast turn-around times for any IT system issues, with minimal disruptions and operational costs to your business. When using our specialised IT services you can avoid costly downtime when your device stops working or systems don’t load. When aligning your strategic business goals with us, you get:

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Centralised response team dedicated to your business operations

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Increased security of your network and data
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Fast onboarding of new staff members
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Complete transparency of outstanding support requests
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Quick turnaround times of hardware and software support
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An operations team that is scalable as your business grows

Why Choose Discover For Your Melbourne IT Support Services

Discover provides your business with Certified IT Engineers who are ready to assist you with your IT Support needs. We service businesses across the eastern suburbs of Melbourne for fast and reliable Small Business IT Support Services. To support your business now and into the future, we offer:

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Flexible Pricing

Flexible Pricing Options with a fixed monthly price that is scalable as your business grows.

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Fast Support Response

Fast Response Times with after-hours support and same-day guarantee.

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Dedicated IT Support Helpdesk

Friendly Small Business IT Support Helpdesk who can help your staff resolve minor issues over the phone quickly and easily.

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Onsite IT Support

Onsite IT Support for scheduled IT maintenance, or to quickly help with emergency issues.

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Remote IT Support

Remote IT Support from our specialists for minor issues, by securely accessing your network devices remotely.

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Onboarding IT Setup

Onboarding IT Setup for new staff members, so they have quick and seamless access to hardware, software and network access to complete their job from day one.

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Ongoing Network Support

Ongoing Network Support with regular monitoring of your firewalls, routers and access points.

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Increased Business Security

Increased IT Security with regular monitoring and updates of potential threats and breaches of your data network.

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Effective Staff Training

Effective Training of your IT systems provided by our engineers to your staff which is easy to follow and keeps your business running smoothly.

Request A Free IT Discovery Session

Like to see if we can manage your IT headaches, so you can focus on growing your business?

Business IT Support Frequently Asked Questions

What is Managed IT Support?

Managed IT Support allows you to focus on your core business, knowing that your staff are being supported in their day-to-day IT use. IT support services are perfect for growing businesses that need ongoing support for their staff. Our team of IT engineers are on hand to provide support, both on-site or remotely. IT support can be provided for your network infrastructure, hardware and software applications, and help desk support across your business.

Managed IT Support provides flexible IT support solutions to businesses of all sizes; this includes desktop, network and server support as well as web hosting, installation and management.

What’s Included in Your Onsite IT Support Services?

Onsite IT support means that one of our IT engineers will come to your business premises with all the necessary equipment to identify and fix your IT issues on the spot.

Onsite IT support allows us to work with you closely; we can provide a proactive IT system management for your network and computers, and monitor the health of your IT environment. Our range of onsite IT support includes:

  • Setup and maintenance of IT Networks
  • Server Installations
  • Hardware Installation and Maintenance
  • Software Installation and Maintenance
  • Internet Connections
  • Printer Management
  • New Employee Onboarding Support

What IT Support Services Do You Provide?

Our IT support services are designed to meet the needs of businesses of all sizes. We have a range of IT support packages that will suit your business, whether you need IT repairs or IT consultancy. Our IT support services include IT Managed Services , IT Help Desk Support, Network IT Support and general IT Support.

What Does Help Desk Support Include?

IT Help Desk Support provides your staff with a dedicated phone line to our team of IT engineers. When issues arise, our Help Desk team can help your business to identify and resolve these issues; including general business IT support, network management, server management, desktop management and daily activities of monitoring the IT infrastructure.

Help Desk services include more than just answering phone calls and emails: they also include proactive monitoring and working with you on a plan to resolve IT issues before they cause downtime.

Do You Provide Network Support?

Absolutely! Our Network IT Support services includes IT repairs, IT pro services and IT consulting. IT network support is for any business who needs IT repairs or IT consulting, but doesn’t have a full-time IT specialist on staff. These are usually ad hoc jobs that come up when you have an issue with your IT network.

Request A Free IT Discovery Session

Like to see if we can manage your IT headaches, so you can focus on growing your business?

Our Services

Managed IT Services

IT Consulting Services