What Is IT Support?

IT support specialists resolve technical challenges for individuals and businesses. When it comes to businesses, the solutions provided by an IT support company may range anywhere from troubleshooting computers, phones, internet, software or cloud-based system glitches, through to setting up and training team members on new systems.

They can be a real superhero and strategic partner in the small business world. In a lot of ways, you actually know they’re doing a good job when everything is just working, where you and your team don’t notice anything unusual is happening with the day-to-day running of your systems.

Still wondering whether or not handling your own IT in-house is sustainable in the long term? Here’s what we cover in this article:

Our aim is to help you understand the benefits of partnering with an IT support company and how to choose the right IT Support Company in Melbourne for you, that will help you run your systems effectively.


Common Misconceptions Around Small Business IT Support

If you’re like many small to medium sized businesses in Melbourne, you have most likely avoided hiring IT support and have been navigating tech issues internally, to save on time and money. Whilst we understand that it is not a priority for everyone, there are often many misconceptions when it comes to hiring someone for business IT support.IT Support Melbourne

Many small businesses believe:

  • That they can fix it themselves
  • Security breaches might be at a higher risk if hiring external support
  • IT support can be too expensive
  • Their previous IT company didn’t understand their needs

Below are some common misconceptions we regularly hear around whether or not a business should find someone for their business IT support.


Misconception #1: If you’re doing your IT in-house, you don’t need external support

Just because your have someone sitting at the next desk or office to you who knows the ins and outs of your systems, it doesn’t mean that you wouldn’t be able to save time, money and resources by hiring external IT support. There’s a pretty good chance this can be more cost effective and efficient than expecting that one person to manage everything when it comes to your business IT.

Hiring a Melbourne IT company can help your existing technology person or team with updates and technical support. This can allow your internal team to work on strategic planning and company growth, whilst the IT experts can take care of the more repetitive operational tasks.

Misconception #2: Third-Party IT Support is Too Expensive For Small Businesses.

The misconception here is that many business owners believe that they can’t afford third-party tech support or need to be a big corporate company in the CBD before justifying the expense – but this is not true.

At Discover, we are trusted by many of businesses of all shapes and sizes across Melbourne and provide customised, cost-effective Managed IT Services to business across Melbourne’s Eastern Suburbs such as Glen Waverley, Mount Waverley, Burwood, Box Hill South and more.

Misconception #3: My Business is Too Small

Similar to above, Outsourced IT Services aren’t just for big companies. There are IT Support Companies who position themselves to support businesses at a range of different levels who want to find an edge against their current competition, whilst prioritising safe operations for their current IT System. When you have a dedicated small business IT support company to partner with, you’re able to keep up with the latest trends, technology and can reduce internal time pressures and relieve staff of unnecessary stresses.

Misconception #4: All IT Professionals Are Created Equal.

This an increasingly common misconception where businesses feel if they’ve had a bad experience with one IT Support company, then all IT Service Companies must be bad.  With technology evolving so rapidly, there are IT support companies that specialise in a range of different areas, who have varying experience that they can bring to your business..

As a leading Melbourne Managed IT Services Provider, Discover are highly qualified, but more so – we’re passionate about the level of service we provide we provide our clients. With an experienced team we are experts in hardware, software, phone, internet and cloud services and can confidently assist your business with:


Common Misconceptions Around IT Support


What’s the difference between:

IT Support vs. IT Technician

Both IT support teams and IT technicians typically work on a range of software and hardware systems and applications. However, IT technicians usually do the routine work of troubleshooting for glitches to keep the hardware running smoothly and efficiently. Technicians usually work on site, whereas support teams can typically work off site and only have to come to your business on an ‘as needs’ basis.

IT Support vs. Desk Support

IT Support and Desk Support are probably the most interchangeable terms when it comes to business IT support. Both work on software systems and applications, with the difference being that IT support are usually able to handle a broader range of IT requirements and work with programs that are used more widely such as the Microsoft Office suite. In comparison, Desk Support typically specialise in a smaller range of applications or programs that are specific to your business. Desk Support are usually based onsite, just in case your team need immediate assistance and need to be approached at the soonest time possible.

IT Support vs. System Administrator

Where IT Support can typically help you resolve user issues and desktop/mobile issues, a System Administrator oversees the broader technology ecosystem including things like servers, infrastructure and computing resources. When outsourced, these services are usually combined and managed in a Managed IT Services arrangement.

IT Support vs Managed IT Services

The difference between IT Support and Managed IT Services very much revolves around the scope.  IT Support will help manage and mitigate things going wrong with your software and hardware.  Managed IT Services is more of an ‘all encompassing’ which includes Business IT Support Services, as well as technology related services such as procuring software and hardware, managing your IT Security and phone / internet for example. This is typically done on a monthly engagement where you an easily outsource these requirements so you can focus on running and growing your business.


The Importance of Regular IT Support and Maintenance

Now that you have a better idea about how IT Support is similar and different to various IT Services, we thought it would be good to highlight the benefits of regular IT support and maintenance to your business.  These include:

  • Helping you detect issues at an earlier stage
  • Protect your business against Virus and Malware
  • Help enhance your network and hardware speed
  • Allow you to maximise software efficiency
  • Help you prevent data loss in your business

Discover’s range of Managed IT services and affordable IT support and maintenance packages are an effective solution that can help keeps your business up-to-date with security, technology and trends.



As you can see, business IT Support can be vary valuable to businesses and it’s no longer something that’s only available and suitable to large corporate businesses in the city. If you’re looking for someone to help with your businesses IT Support, Melbourne based IT Services company, Discover can help support you with both software and hardware so your business can operate smoothly.

With the right IT Support Management Plan, you can rest assured that your systems are being managed, IT headaches are reduced, and your internal teams can focus more on running the business and the future strategic planning.

If you’d like to find out more about how Discover may be able to help you and your business, get in touch the team at Discover to ask any questions you may have and get a cost estimate for IT Support.